Unix Server Cpanel Update - Emails May Affected

All clients, please be informed that we just updated all our Unix (cPanel) servers at around 11:30pm 13th Oct 2005:

(1) Switch uwimap server to courier-imap server. Why? Security!!! Please read it at: http://secunia.com/advisories/17062/

(2) Update cPanel RELEASE BUILD to version 10.8.0-RELEASE_65

For this particular update, there are some issues might occur as below:

(a) Email users using Client Email Program such as Outlook Express might encounter re-downloading all the past mails. This is due to cPanel changed support for mailbox format from mbox to maildir.

(b) NeoMail won't be working after the switch from mbox format to maildir format. So Cpanel has stopped supporting NeoMail.

(c) Some Horde and SquirrelMail features might not be working.

(d) Some email users might not be able to relay their mails using SMTP server and/or encounter login problems.

Please note that as hosting service provider, our stand will be security as first priority thus anything to do with security we will do so without any delay.

We've tested email accounts on all our servers from our own computers, no problem encountered so far. However, some customers might encounter problems mentioned above. Should you have problem with email login, please login to cpanel and reset email account password.

Also please note, webmail (currently Horde and SquirreMail available) is only meant for urgent use for example while travelling. Please do NOT use webmail as primary channel to access email. And do NOT store emails on server. Please download all important emails to your computer.

If you used NeoMail before and store emails and address book in NeoMail, the emails can be accessed via Horde. The NeoMail address book can not be imported to other webmail but can be downloaded in plain text format: FTP into your hosting account, go to .neomail-emailuser/cpaneluser directory, there is a file called addressbook, download it into your computer, and open by any text editor.

However, again, please do NOT repy on webmail, download emails to your own computer.

Please open support ticket if you have email problem.

Sorry for inconvenience caused, and we seek your kind understanding that security is always our first priority.