Update of Network Problem on 19/12/2005

First of all, service is back to normal. We've beening monitoring and working on it from yesterday afternoon til this morning, all servers have been stable.

Sorry for the trouble, frustration, waiting, complaints, etc. caused by the downtime, and thank you for your patience and kind understanding.

The service interruption was caused by our network provider's issue with SingTel. As most hosting providers do, we had been using 2nd tier network provider's service til yesterday. After quick but careful consideration and discussion, we decided to go with SingTel directly, instead of waiting for the network provider to solve their problem or moving to another 2nd tier provider.

Going with SingTel directly would triple our cost, that's why very few hosting provider is doing this. However we decided to do so in order to secure our business. We do not want our services affected when our provider has problem.

Hosting fee for all existing clients would remain the same, but we have to increase hosting fee for new clients. So please don't be surprised if you see pricing change on our web site, it would not affect existing clients.

All Unix servers were brought back up at around 4PM yesterday afternoon. There were still short interruptions after 4PM til midnight because there were lots of routing, IP, switching, etc. that we had to do.

We understand the downtime had caused lots of troubles to our clients, we sincerely apologise. And sorry if we have yet replied your email or did not answer your phonecall, please understand our first priority is to bring the servers back to normal.

Now situation has been stable for quite a few hours. We will do our best to provide more secure, stable services.

We'll keep you informed.

Last but not least, if your domain is NOT using our nameservers, you have to ask your DNS host to update your domain A record and/or MX record to our new IP address ASAP:

If your account is on 203.124.122.60 (Silver Server), please change to 203.175.160.76

If your account is on 203.124.122.93 (Platinum Server), please change to 203.175.160.84

If your account is on 203.124.122.117 (Gold Server), please change to 203.175.160.100

Network Problem 19/12/2005 2PM

Update: All servers are up now. We're still working on the servers and routers, there might be interruptions while we're working on it. We'll email all clients when it's settled down. 19/12/2005 4pm.

Our network provider is having network problem, Unix servers are not accessable at this moment 19/12/2005 2PM. Our technical guy is in datacenter. We're trying our best to solve the problem ASAP.

Will update you when there's further news.

Sorry for inconvenience caused and we seek your kind understanding.