IMPORTANT: Server Migration on 09 Dec 2012

Dear Customers,

This is to inform you that SingaporeWebHosting.com network will be down on 09 Dec 2012 GMT 8 (Sunday) from around 2PM to 8PM as we will be moving to a carrier neutral data center (Epsilon).

We will move all equipment such as routers, switches, servers and etc. from SingTel EXPAN DataCenter to Epsilon DataCenter hence we will need more time to do it right although we expect the move of equipment to be within 3 hours time.

Why the move?

In order to purchase more bandwidth at lower price in the future and have more choices of network links in a carrier neutral data center. There is a need to increase bandwidth due to the number of fibre users increasing in Singapore. If we continue to stay in SingTel (Expan) DC, we would have problems to provide normal service to our clients as the price of rack space rental and bandwidth of SingTel EXPAN DC is very high compared to other data centers and have been increasing around 15% every year, and we would have limited choice of network links since SingTEL EXPAN DC is not a carrier neutral data center.

Sorry for the scheduled downtime and inconvenience caused, and thank you for your kind understanding and continued support.

Kindest regards,
SingaporeWebHosting.com Support

Server Migration Due to CentOS 4 EOL

Dear Customers,

CentOS 4 will be EOLed (End-Of-Life) after Feb 29, 2012:

http://www.centos.org/modules/smartfaq/faq.php?faqid=42

Some of our servers are running on CentOS 4 and we have to upgrade them all to latest CentOS 6. Doing backup, then re-installing OS then restoring all accounts on existing server will take 12 hours and cause long downtime. To avoid service disruptions, we decided to move accounts currently on CentOS 4 server to new server running CentOS 6. The process will not cause any downtime.

We will start migration today 7 Feb 2012, and will update here when it's all done.

However, please note:

1)Users may notice warning message in cPanel:

This copy of cPanel / WHM is a trial version and will expire at the end of the trial term. You will need to upgrade to a paid copy of cPanel / WHM to continue using the software after that term.

You do not need to worry about the warning. We use a temporary cPanel license during the migration and it does not affect functions of the hosting accounts. After migration is done, we will switch to formal paid license.

2)While upgrading CentOS, PHP and MySQL will be upgraded as well. The PHP running on new server is PHP5.3+, and MySQL is MySQL5.1+. If you find error message on your web pages after migration (which is rare but may happen), please make sure your application is compatible with latest PHP and MySQL.

3)For domains that use our nameservers, users do not need to do anything. But for domains that are not using our nameservers and not registered via us, you have to update domain DNS records to new IP address yourself as the domain is not in our control. We will inform users who need to update DNS records by email, please update ASAP after receiving our email. The old servers will be shutdown after migration and the domains will stop functioning if DNS record is not updated by that time.

Thank you for attention.

SingaporeWebHosting.com