First of all, service is back to normal. We've beening monitoring and working on it from yesterday afternoon til this morning, all servers have been stable.
Sorry for the trouble, frustration, waiting, complaints, etc. caused by the downtime, and thank you for your patience and kind understanding.
The service interruption was caused by our network provider's issue with SingTel. As most hosting providers do, we had been using 2nd tier network provider's service til yesterday. After quick but careful consideration and discussion, we decided to go with SingTel directly, instead of waiting for the network provider to solve their problem or moving to another 2nd tier provider.
Going with SingTel directly would triple our cost, that's why very few hosting provider is doing this. However we decided to do so in order to secure our business. We do not want our services affected when our provider has problem.
Hosting fee for all existing clients would remain the same, but we have to increase hosting fee for new clients. So please don't be surprised if you see pricing change on our web site, it would not affect existing clients.
All Unix servers were brought back up at around 4PM yesterday afternoon. There were still short interruptions after 4PM til midnight because there were lots of routing, IP, switching, etc. that we had to do.
We understand the downtime had caused lots of troubles to our clients, we sincerely apologise. And sorry if we have yet replied your email or did not answer your phonecall, please understand our first priority is to bring the servers back to normal.
Now situation has been stable for quite a few hours. We will do our best to provide more secure, stable services.
We'll keep you informed.
Last but not least, if your domain is NOT using our nameservers, you have to ask your DNS host to update your domain A record and/or MX record to our new IP address ASAP:
If your account is on 203.124.122.60 (Silver Server), please change to 203.175.160.76
If your account is on 203.124.122.93 (Platinum Server), please change to 203.175.160.84
If your account is on 203.124.122.117 (Gold Server), please change to 203.175.160.100
20 December, 2005
19 December, 2005
Network Problem 19/12/2005 2PM
Update: All servers are up now. We're still working on the servers and routers, there might be interruptions while we're working on it. We'll email all clients when it's settled down. 19/12/2005 4pm.
Our network provider is having network problem, Unix servers are not accessable at this moment 19/12/2005 2PM. Our technical guy is in datacenter. We're trying our best to solve the problem ASAP.
Will update you when there's further news.
Sorry for inconvenience caused and we seek your kind understanding.
Our network provider is having network problem, Unix servers are not accessable at this moment 19/12/2005 2PM. Our technical guy is in datacenter. We're trying our best to solve the problem ASAP.
Will update you when there's further news.
Sorry for inconvenience caused and we seek your kind understanding.
14 October, 2005
Unix Server Cpanel Update - Emails May Affected
All clients, please be informed that we just updated all our Unix (cPanel) servers at around 11:30pm 13th Oct 2005:
(1) Switch uwimap server to courier-imap server. Why? Security!!! Please read it at: http://secunia.com/advisories/17062/
(2) Update cPanel RELEASE BUILD to version 10.8.0-RELEASE_65
For this particular update, there are some issues might occur as below:
(a) Email users using Client Email Program such as Outlook Express might encounter re-downloading all the past mails. This is due to cPanel changed support for mailbox format from mbox to maildir.
(b) NeoMail won't be working after the switch from mbox format to maildir format. So Cpanel has stopped supporting NeoMail.
(c) Some Horde and SquirrelMail features might not be working.
(d) Some email users might not be able to relay their mails using SMTP server and/or encounter login problems.
Please note that as hosting service provider, our stand will be security as first priority thus anything to do with security we will do so without any delay.
We've tested email accounts on all our servers from our own computers, no problem encountered so far. However, some customers might encounter problems mentioned above. Should you have problem with email login, please login to cpanel and reset email account password.
Also please note, webmail (currently Horde and SquirreMail available) is only meant for urgent use for example while travelling. Please do NOT use webmail as primary channel to access email. And do NOT store emails on server. Please download all important emails to your computer.
If you used NeoMail before and store emails and address book in NeoMail, the emails can be accessed via Horde. The NeoMail address book can not be imported to other webmail but can be downloaded in plain text format: FTP into your hosting account, go to .neomail-emailuser/cpaneluser directory, there is a file called addressbook, download it into your computer, and open by any text editor.
However, again, please do NOT repy on webmail, download emails to your own computer.
Please open support ticket if you have email problem.
Sorry for inconvenience caused, and we seek your kind understanding that security is always our first priority.
(1) Switch uwimap server to courier-imap server. Why? Security!!! Please read it at: http://secunia.com/advisories/17062/
(2) Update cPanel RELEASE BUILD to version 10.8.0-RELEASE_65
For this particular update, there are some issues might occur as below:
(a) Email users using Client Email Program such as Outlook Express might encounter re-downloading all the past mails. This is due to cPanel changed support for mailbox format from mbox to maildir.
(b) NeoMail won't be working after the switch from mbox format to maildir format. So Cpanel has stopped supporting NeoMail.
(c) Some Horde and SquirrelMail features might not be working.
(d) Some email users might not be able to relay their mails using SMTP server and/or encounter login problems.
Please note that as hosting service provider, our stand will be security as first priority thus anything to do with security we will do so without any delay.
We've tested email accounts on all our servers from our own computers, no problem encountered so far. However, some customers might encounter problems mentioned above. Should you have problem with email login, please login to cpanel and reset email account password.
Also please note, webmail (currently Horde and SquirreMail available) is only meant for urgent use for example while travelling. Please do NOT use webmail as primary channel to access email. And do NOT store emails on server. Please download all important emails to your computer.
If you used NeoMail before and store emails and address book in NeoMail, the emails can be accessed via Horde. The NeoMail address book can not be imported to other webmail but can be downloaded in plain text format: FTP into your hosting account, go to .neomail-emailuser/cpaneluser directory, there is a file called addressbook, download it into your computer, and open by any text editor.
However, again, please do NOT repy on webmail, download emails to your own computer.
Please open support ticket if you have email problem.
Sorry for inconvenience caused, and we seek your kind understanding that security is always our first priority.
19 August, 2005
Kernel Compilation on Gold Server
Update: completed by 4pm.
We'll be compiling kernel on Gold server on 20th Aug 2005 from 2:30pm. There might be a few reboots, web sites on Gold server may experience short downtime while rebooting .
It will take 1 to 2 hours to complete.
Sorry fot inconvience caused and thank you for your kind understanding.
We'll be compiling kernel on Gold server on 20th Aug 2005 from 2:30pm. There might be a few reboots, web sites on Gold server may experience short downtime while rebooting .
It will take 1 to 2 hours to complete.
Sorry fot inconvience caused and thank you for your kind understanding.
08 August, 2005
Cpanel/WHM/WebMail SSL disabled
To make our servers more secure, we've installed Brute-force Protection systems on all our Unix servers protecting SSH, POP3, FTP, SMTP, HTTP, Cpanel, WHM, WebMail.
As cPanel/WHM/WebMail via SSL which is using stunnel would not be protected due to the login log will show as IP 127.0.0.1 which is localhost, we have to disable cPanel/WHM/WebMail via SSL.
We've never informed customers to login to cPanel/WHM/WebMail via SSL (https://www.domain.com:2083 etc.), just in case some of you did login via SSL somehow, it would be disabled from midnight today Aug 8th 2005.
As cPanel/WHM/WebMail via SSL which is using stunnel would not be protected due to the login log will show as IP 127.0.0.1 which is localhost, we have to disable cPanel/WHM/WebMail via SSL.
We've never informed customers to login to cPanel/WHM/WebMail via SSL (https://www.domain.com:2083 etc.), just in case some of you did login via SSL somehow, it would be disabled from midnight today Aug 8th 2005.
25 June, 2005
Platinum Server Unaccessable for Unknown Reason - Now OK
Update: Platinum server is up now 11:20PM 25th June 2005.
Platinum server is unaccessable from around 10:00PM 25th June 2005, both web pages and email, for unknown reason. We can ping the IP address and the response time is ok, but web site/SSH/email is not accessable.
Our server admin is on the way to datacenter.
Thank you for your patience and sorry for inconvenience. Will update once we have news.
Platinum server is unaccessable from around 10:00PM 25th June 2005, both web pages and email, for unknown reason. We can ping the IP address and the response time is ok, but web site/SSH/email is not accessable.
Our server admin is on the way to datacenter.
Thank you for your patience and sorry for inconvenience. Will update once we have news.
18 May, 2005
Accounts On Gold Server Moving To Platinum Server
To serve you better in a more secured environment, we'll be moving all accounts on Gold server to Platinum server, starting from 18 May 2005.
There will not be downtime, all sites will perform as usual.
For domains that were registered by us, we'll update DNS from our side, clients do not have to do anything.
For domains that are not under our control, we'll email account owner new DNS information so that clients can update DNS themselves. When you receive such email, please update DNS asap. Note, do not update anything until you receive email from us.
If your site is on Gold server and you experience problems, please open support ticket or email us.
Sites on other servers will not be affected. To find out which server your site is on, read this post.
Migration in process.
Update 27/05/2005: Migration complete smoothly. We've mannually sent emails to all clients who need to update nameservers. Old nameservers will stop working next month. If your domain was on Gold server and you are still using old nameservers, please change to new nameservers as instructed ASAP. Otherwise, your site will be down next month.
There will not be downtime, all sites will perform as usual.
For domains that were registered by us, we'll update DNS from our side, clients do not have to do anything.
For domains that are not under our control, we'll email account owner new DNS information so that clients can update DNS themselves. When you receive such email, please update DNS asap. Note, do not update anything until you receive email from us.
If your site is on Gold server and you experience problems, please open support ticket or email us.
Sites on other servers will not be affected. To find out which server your site is on, read this post.
Migration in process.
Update 27/05/2005: Migration complete smoothly. We've mannually sent emails to all clients who need to update nameservers. Old nameservers will stop working next month. If your domain was on Gold server and you are still using old nameservers, please change to new nameservers as instructed ASAP. Otherwise, your site will be down next month.
What's This Blog For?
This blog was set up to keep our clients informed on latest updates of our servers.
Normally we make annoucements (maintenace, news, updates, etc.) to clients via email. However, we have to think of urgent case as well. For example, if server goes down, that would be busiest time for us , troubeshooting and repairing. The first priority in such situation would be to bring server up asap, instead of anwsering phonecalls, replying emails, explaining to clients.
And if the server that our own domain is on goes down, we cannot send/receive emails at all.
But we understand that clients must know what's happening to their site, especially if it's down. That's why we set up this blog to keep clients informed.
We will post and update server specs such as Apache version, PHP version, MySQL version, software upgrade, etc.
If any server goes down, we'll post latest update here as well so that clients would know what's going on. If you see maintenance/troubleshooting going on, please forgive us for not being able to answer your calls or emails while we're working on it.
Since this blog is not hosted on our server (blogspot belongs to Google, BTW), the chance that both this blog and our own site are down at the same time is next to impossible. Another good thing is, we can post updates anywhere, anytime.
So, please bookmark this blog. If you find something strange on your site, check it out here first.
Normally we make annoucements (maintenace, news, updates, etc.) to clients via email. However, we have to think of urgent case as well. For example, if server goes down, that would be busiest time for us , troubeshooting and repairing. The first priority in such situation would be to bring server up asap, instead of anwsering phonecalls, replying emails, explaining to clients.
And if the server that our own domain is on goes down, we cannot send/receive emails at all.
But we understand that clients must know what's happening to their site, especially if it's down. That's why we set up this blog to keep clients informed.
We will post and update server specs such as Apache version, PHP version, MySQL version, software upgrade, etc.
If any server goes down, we'll post latest update here as well so that clients would know what's going on. If you see maintenance/troubleshooting going on, please forgive us for not being able to answer your calls or emails while we're working on it.
Since this blog is not hosted on our server (blogspot belongs to Google, BTW), the chance that both this blog and our own site are down at the same time is next to impossible. Another good thing is, we can post updates anywhere, anytime.
So, please bookmark this blog. If you find something strange on your site, check it out here first.
17 May, 2005
How Do I Know Which Server My Site Is On?
In order to see if there's anything going on to your hosting account, you need to know which server your site is on.
Here's how to find out which server your site is on:
Go to http://www.dnsstuff.com/ , do a ping to your domain name (3d one in right colume), you will then see which IP address your site is on.
If your site is on IP between 203.175.163.74 - 203.175.163.78, your site is on Silver Server.
If your site is on IP between 203.175.163.98 - 203.175.163.102, your site is on Gold Server.
If your site is on IP between 203.175.163.82 - 203.175.163.86, your site is on Platinum Server.
If your site is on IP between 203.175.163.178 - 203.175.163.182, your site is on Tina Server.
If your site is on IP between 70.84.42.132 - 70.84.42.142, your site is on Ulysses Server.
Server List & Specs
Silver:
- Intel Pentium 4, 2.8GHz (with hyperthreading) 512Kb 800MHz FSB
- 2 GB DDR RAM
- 2 x 120GB (7200 RPM) IDE HDD
- CentOS 3.7
- DELL PowerEdge(TM) 750 with Intel Pentium 4 2.8GHz/1MB, 800MHz FSB
- 2 GB DDR RAM, Dual Channel DDR 400MHz ECC Memory
- 2 x 80GB (7200 RPM) SATA HDD
- CentOS 4.3
- DELL PowerEdge(TM) 750 with Intel Pentium 4 3.2GHz/1MB (with hyperthreading), 800MHz FSB
- 2 GB DDR RAM, Dual Channel DDR 400MHz ECC Memory
- 2 x 80GB (7200 RPM) SATA HDD
- CentOS 3.7
Tina:
- DELL PowerEdge(TM) 750 with Intel Pentium 4 3.2GHz/1MB (with hyperthreading), 800MHz FSB
- 2 GB DDR RAM, Dual Channel DDR 400MHz ECC Memory
- 2 x 160GB (7200 RPM) SATA HDD
- CentOS 4.3
Ulysses:
- Dual Opteron 240
- 1GB RAM
- 120GB SATA HDD
- Windows 2003
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