Update 12:20PM 29 Aug: It's up now. I know this is unacceptable to have same issue 3 times in one month. This is the worst case we have had in past few years. We're working on compensation plan for clients on Gold server. And most importantly, we will do hardware maintenance asap. More details will be posted when schedule is confirmed. Sorry for the downtime and trouble caused to users.
Update 11:50AM, 29 Aug: Gold server is having same issue again now. We know it's bad. We'll bring it up and update here.
Update 3pm, 21 Aug: Gold server is up now. We're investigating. Will update here if further action/maintenance is needed.
Update on 21 Aug: Gold server is having problem again today from around 11am. We're trying our best to bring it back asap. Sorry for the trouble. Will update here once we have further news.
Dear Customer,
There was problem on Gold server this morning and we managed to bring it up at around 1:55pm. Sadly while we were investigating further on the server, it went down again. Our server admin is on the way to datacenter to troubleshoot.
Very sorry for the inconvenience caused. We will try our best to bring it back as soon as possible.
Thank you for your kind understanding.
Update: It's up at around 5:50pm
There might be problem with hard disk or kernel, we will investigate to see if it's hard disk, if so, we will have to change HDD as soon as possible, most likely tonight or tomorrow night.
Therefore, unfortunately, there might be urgent HDD ｍａintenance and downtime tonight or tomorrow night. We'll make announcement to all clients and post updates here.
Clients on Gold server, please do NOT do backup or upload anything until maintenance is complete.
Again, sorry for inconvenience and thank you for understanding.
