07 August, 2008

Scheduled Maintenance at Sintel EXPAN Datacenter

Please be informed that Singtel EXPAN datacenter will be conducting scheduled maintenance on 16 Aug AND 17 Aug, 2008.

All customers, especially VPS, dedicated server and server colocation customers, please do your own backup before implementation of the maintenance.

The following is given by SingTel.

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Dear Customers,

SingTel EXPAN will be conducting* Cyclical UPS Parts (Capacitors and
Fans) Replacement* in accordance to guidelines set by UPS manufacturer;

_*Commencement Date/ Time*_**

*16-08-08/ 1700hrs (SGT) to 17-08-08/ 0730hrs (SGT)*


_*Purpose of Works*_**

Following the recommended cyclical parts replacement guidelines set by
the UPS manufacturer, the AC/DC capacitors and fans for the UPS 5-1 and
6-1 have to be replaced. This would ensure that the performance of UPS
5-1, 6-1 (1+1 setup - function as a pair) is maintained within
specifications.


_*Impact on Services*_* *

* During the implementation work, the customer load on the UPSes
will be transferred to external maintenance bypass.
* In this instance, Customer?s load will be supported by Raw power
from the PowerGrid which are back-up by the building generator
supply during the replacement works.
* In the event that the raw power supply from the grid is disrupted,
customer?s load on single power feed supply (A source/power strip)
will be affected.
* *Customers are advised to backup your critical data or divert your
critical services before the implementation period where neccessary.*

_*Remarks (See attached table)*_**

* For customers hosted in Com3 - level 4, above mentioned UPSes are
supplying power to PDU 9, 10A and 11A
* For customers hosted in Com3 - level 2, above mentioned UPSes are
supplying power to PDU 13A

Picture (Device Independent Bitmap)

Feel free to contact us should you require further clarification on this
matter.

Thank you.

Warmest Regards
EXPAN NOC
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This is to inform you that SingTel will be carrying out a network maintenance activity for their Network Switch at SingTel premises by SingTel Network Engineer on 17 Aug 2008 from 12:01 AM till 04:00 AM Singapore Time (SGT). The circuit will be interrupted up to 5 minutes during this maintenance window and expect to have a network downtime when the interruption occurred.
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